LightSteps Pro.com is an independent guide, not the seller’s support desk. Here is what we can help with, and exactly where to go for customer service on an existing order.
Editorial email: [email protected] — corrections, questions about an article, or anything we have got wrong on this site.
Order support for LightSteps Pro is handled by the seller, not by this site. We are an independent guide: we do not take payments, we cannot look up an order number, we cannot change a shipping address and we cannot issue a refund. If you need customer service for an existing order — tracking, a delayed or missing parcel, a billing question, or a refund under the 60-day money-back guarantee — contact the store where the purchase was completed, using the order confirmation email you received at checkout. That email carries the seller’s own support address and your order number, which is the fastest route to a human who can actually act on it.
We do not publish a customer-service phone number for LightSteps Pro, because we cannot verify one. Any number offered elsewhere as “LightSteps Pro support” should be treated with caution: check it against your own order confirmation before you call it or give anyone card details.
The address printed on the product label is 285 Northeast Ave, Tallmadge, OH 44278, USA. That is the distributor named on the Supplement Facts panel, not an office of this website.
Write to us about the writing: a fact that looks wrong, a label detail we have transcribed badly, a source you think we should have cited, or a question about an ingredient we have covered. We read everything sent to the editorial address and we correct errors on the page rather than quietly.
The editorial inbox is monitored on weekdays and we aim to reply within two business days. It is not staffed around the clock, and it is not a substitute for the seller’s own order support.